Meow and Paw Shipping Policy

At Meow and Paw, we are committed to delivering your premium cat products as quickly and smoothly as possible. Please take a moment to review our shipping policy to understand how we manage and deliver your orders.

Processing & Handling Times

  • Orders are dispatched within 3 business days (excluding weekends and public holidays).

  • During peak periods or high-demand sales, processing times may extend slightly.

Shipping Times

  • Orders are shipped from our overseas warehouse in China or directly from our Australian warehouse, depending on product availability and size.

  • Estimated delivery timeframe: 7–14 business days after dispatch for most products.

  • Our cat towers may take 5–6 weeks after dispatch to arrive due to their size and fulfilment process.

  • Delays may occur due to high order volumes, customs clearance processes, severe weather conditions, or other unforeseen circumstances beyond our control. Please note that Meow and Paw is not responsible for any delays caused by such external factors.

  • Estimated shipping times for each product are clearly noted on the respective product pages.

Shipping Destinations & Restrictions

  • We currently only ship to mainland Australia.

  • Remote regions and islands are excluded due to high shipping costs. If you are unsure whether your location is eligible, please contact us prior to placing your order.

  • For orders weighing over 20kg, we are unable to deliver to parcel locker addresses. Please provide a residential or business address at checkout for these orders.

Shipping Rates

  • We offer free shipping on all orders.

Tracking Information

  • Once your order ships, you will receive a confirmation email with your tracking details.

Address Accuracy and Delivery Refusals

  • Please ensure your shipping address is entered correctly at checkout.

  • Meow and Paw is not responsible for delays or lost packages resulting from incorrect or incomplete address details.

  • If you refuse delivery of your order or it is returned to us due to an incorrect address, we will not issue a refund or accept a return.

Refunds and Delivery Policy

  • Once your order has been dispatched, we are unable to modify, cancel, or intervene in the shipment process.

  • Refunds cannot be issued until the product has been successfully delivered to your address and returned to us in its original condition. We appreciate your understanding and cooperation.

Payment Methods

  • We accept secure payments via PayPal, Apple Pay, Google Pay, Afterpay, Visa, Mastercard, American Express, UnionPay.

  • Guest checkout is available - no login required.

Delivery Issues

  • If your package is marked as delivered but you have not received it, please email us at support@meowandpaw.com or contact us immediately.

  • Meow and Paw is not responsible for lost or stolen packages once marked as delivered.

Need Help?

If you have any questions or concerns about your order or our shipping policy, please contact us at support@meowandpaw.com. Our team is always happy to assist.